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Technical Support for cable modem internet service is available 24 hours a day, 7 days a week. You can call us toll-free, contact
us by email, chat in real time or get more information on our technical website:
Internet Technical Support
Email Clients: Instructions for configuring several email clients, including Outlook, Windows Mail, Thunderbird and Mac Mail,
is available on 24HourSupport.com. When following these instructions, you will need the information below:
You can add email accounts or change passwords by calling our office
or by using the Customer Control Panel.
Web Mail: You can access your email at any time from any computer with Internet access by
using our Web Mail service. Simply visit www.horizoncable.com and click on the mail button at the top of the page. Then enter your
username, password and security information.
Want to know what your internet usage is? Go to
You may also find the information below helpful:
If you have never worked with web pages, you may want to read our Frequently Asked Questions for some background information
To set up your personal web site, follow these steps:
- Determine which HTML editor you are going to use to develop
your web site. For more information on HTML, see the Web Design Group's web site.
- Name your main page (the first HTML file that loads)
index.html. By using this name, you avoid typing the file name in the URL. If you use a different name, such as home.html, you must
include it in URL. When index.html is the main file, for example, you would type http://www.horizoncable.com/~username to load your
home page. If you name your main file home.html, then you must type http://www.horizoncable.com/~username/home.html to view the page.
your web pages to the HTML folder using FTP. The host address is ftp.horizoncable.com. Enter the username and password associated
with your account.
WARNING: ALL OF THE SERVER'S PERMISSIONS ARE SET CORRECTLY. DO NOT ADJUST THE FILE OR DIRECTORY PERMISSIONS.
view your pages in a browser, enter the URL of the desired page. The URL of a page on your web site is http://www.horizoncable.com/~username/filename.html.
For example, the URL to a personal home page for a customer with the username "johndoe" might be http://www.horizoncable.com/~johndoe/home.html.(Note: You do not include the HTML directory when typing your URL. The server automatically points to that directory.)