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Frenquently Asked Questions (FAQs)
Q.  Can I get HD without a Box?
       A.  Yes, we have added broadcast HD channels to
             the Basic line-up.  You do need a TV that has a
             QAM tuner to receive these.  The best way to get
             HD is to add one of our digital tiers with HD.
 
Q.  Do I need Digital Cable to get a DVR?
       A.  Yes, DVR service is only available with digital service.
 
Q.  My Phone bill is too high.  When will you offer telephone 
      service?  
      A.  We hope to have service available the second quarter
            of 2017.
 
Q.  How do you pause live TV?
      A.  By using a DVR. The DVR is constantly recording the current 
            channel that you are watching.   This enables the viewer to then
            pause, fast forward or play back live TV.
            
Q.  What is a cable card? 
     A.  A cable card is a security device that allow customers to use 
            TVs or other devices to receive programming from cable
            companies without a set top box.
 
Q.  Can I get On Demand?
       A.  Horizon utilizes watchTVeverywhere.  WatchTVeverywhere is a service
             to view many programs that you subscribe to on your cable package.
             View them on your smart phone or laptop, almost anywhere. 
             Watch the video on the home page for more information.
 
Q.  I'm building a new home.  What size conduit should I use for my
      cable TV service?
      A.  If the distance from the utility pole to your house is less than
           100 feet, a 1" conduit is the minimum diameter.  If the distance is
            over 100' we require a 2" conduit.
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