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Q. How much is 1 Giga Byte?
A. One Giga Byte of data is equal to 1,024 Mega Bytes or 1,048,576 Kilo Bytes or 1,073,741,824
Q. What can I do with 1 Giga Byte (GB)?
A. Below is a small table that gives a general idea of of approximate size and bandwidth
usage of some common internet traffic. Note: This is just for 1 GB. The Gold plan
has 75GB of Data Provision.
E-mail/w attachment (word,excel) .2 MB
Web Pages .3
3,413 viewed pages
1 MB 1,024
Youtube Video (1 Min) .9
4 MB 256
Online Gaming (1 hour)
Stream SD movie 700
Q. Why is there a Data Allotment?
A. The Data Allotment is being used to fairly distribute the cost of
bandwidth, that the community consumes in a month to all customers evenly. A small fraction of customers consume the
majority of bandwidth per month. This leaves the bulk of the customers subsidizing the few who over consume each month to pay the
cost of the total bandwidth. By installing the Data Allotment, customers that use little bandwidth per month will generally
not see any change to their bill. Customers that generally consume a lot of bandwidth will be billed for the extra usage.
What is the average use of bandwidth per month of a customer?
A. In West Marin, the median usage is 4.5 GB/mo. and the
average is 13 GB/mo. The Average for the U.S. is 14Gb/mo.
Q. What happens if I go over the Data Allotment?
You will first be asked to move into a highter level of service or to consider purchasing additional data blocks. If you continue
to exceed the level you will be billed at one dollar per Megabyte over the package allotment.
Q. How do I know what
my usage is?
A. You can simply go to Control Panel
. Login with your username and password. Click on
the Internet Usage Report and enter the time period you are interested in and hit submit.
Q. How fast should my connection
A. Speed on the internet is not an exact science. There are many variables that can effect your speed.
For example, If your computer is communicating to another computer across the country, that server(computer) can be overwelmed by
many users thus delaying your response with it. Your computer may have a virus or the internal CPU may be over taxed and
everything on it seems slow. The data lines that leave your community may be experiencing high traffic usage again slowing
your response down.
On average, you should be getting approximately the level of service you signed up for.
This speed test
a good test for you to determine your speed. If you feel you are not recieving an adequate level, please check our support